The Rod ‘N’ Reel Resort is committed to delivering exceptional customer service to all our guests. Providing the highest standard of service accessibility to guests with disabilities is one of our primary goals.
Our resort can be accessible and available to all and offers accessible accommodations to meet the needs of our guests. We worked to create a resort that not only complies with applicable law, but also strives to provide accessibility and comport for all patrons. Resort access, parking, signage, services, hotel rooms, restrooms, and amenities are designed to comply with the guidelines of the American with Disabilities Act, as well as other federal, state, and local laws relating to persons with disabilities.
The hotel, gaming rooms, restaurants and resort amenities are accessible to all guests. In some cases, however, guests may need the assistance of a member of their party to fully utilize these areas. Therefore, we recommend that guests plan to visit with someone who can physically assist them when necessary. The Rod ‘N’ Reel Resort seeks to ensure that all guests with disabilities can make a reservation and have access to the information on this website. Guests who experience any difficulties in using this website should call us at 410-257-5996. We take your feedback seriously and will consider it as we evaluate ways to accommodate all our customers and overall accessibility polices. Although we do not control other vendors, we will encourage vendors of third-party digital content to provide content that is accessible and user friendly.
This information page has been created to explain accessibility standards for our guests. The following Information details structure and services for individuals with disabilities. Through every interaction, The Rod ‘N’ Reel Resort strives to ensure those with disabilities receive the specialized service and access they require to accommodate their specific needs.
Rod ‘N’ Reel Resort employees will offer reasonable assistance toa customer with a disability, or permit that assistance be provided by a support person accompanying the customer. When a guest accepts assistance from an employee, assistance will be provided to the satisfaction of the guest and at minimal risk. All employees are aware of accessibility options within the facility, and will seek guidance from their immediate Supervisor if there are any questions or concerns, they are unable to address.
The Rod ‘N’ Reel Resort offers ample accessible parking in surface parking lots and on each floor of the parking garage near the elevator.
The Rod ‘N’ Reel Resort is wheelchair accessible. You are welcome to use your own wheelchair or ECV. There are regular wheelchairs for guests to use available at the hotel’s front desk. Wheelchairs are limited and are available on a first come, first served basis. There is no charge to use a wheelchair, but you must leave a copy of your photo ID with the front desk while you are using it.
The Rod ‘N’ Reel Resort offers two different accessible rooms with specific features to meet different needs. If you would like to reserve an accessible room, please call our hotel reservations department at 410-257-5596. They can explain the different features available and help you choose a room that best suites your needs. You may also reach Hotel Reservations via email at Frontdeskres@rnrresortmd.com
All Restrooms at The Rod ‘N’ Reel Resort offer accessible toilet stalls. There is also a family or companion restroom available near the front desk of the hotel.
Our restaurants and gaming rooms offer accessibility to all guests. However, each of our employees are happy to assist you if you need additional help, so please do not hesitate to request assistance.
ADA recognized Service Animals are permitted in our hotel, gaming room and restaurants. If you are traveling with a service animal, please call the hotel to notify them in advance. All service animals must stay with the guest at all times and may not be left in the room. Service animals must remain on a leash or in a harness always. In gaming and restaurants areas it is especially important that service animals remain out of the way of other gaming players and diners. They may not be fed in the restaurant.
Pets are not allowed in the gaming area or hotel unless they are an official service animal. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting, and protecting a person who is having a seizure, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.
Yes. You may use your own wheelchair at The Rod ‘N’ Reel Resort.
Yes, we have wheelchairs available at the front desk of the hotel. Wheelchairs are limited and are available on a first come, first serve basis. There is no charge to use a wheelchair, but you must leave a copy of your photo ID with the front desk while you are using it.
There are two types of Accessible King rooms available for our guest with serving different needs.
Accessible King Room: Room with a full roll-in shower
King Accessible Room: Bathroom has grab bars throughout
Both rooms have the following:
Please call hotel reservations or book via our website for either a AK- Accessible King Room or KA- King Accessible Room.
Yes, all our restaurants and gaming areas are accessible with ramps and elevators if need be.